Delivery & Returns

CHRISTMAS GIFT RETURNS POLICY

Valid on all UK purchases from Tuesday 1st November to 2pm Thursday 22nd December 2011.

All orders placed between the above dates wil be accepted for refund or exchange until Monday 9th January 2012, provided all other returns criteria are met - IE the product remains in it's original condition.

FREE STANDARD DELIVERY ON UK ORDERS OVER £75

FREE NEXT DAY DELIVERY ON UK ORDERS OVER £100

DELIVERY INFORMATION

DESPATCH SCHEDULE

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All UK orders authorised before 2pm Monday - Friday are eligible for Same Day Despatch. This means we can deliver your order Next Day using our Named Day Delivery services.

Named Day Delivery - You can specify any available delivery date up to 2 weeks in the future, including Saturdays.

Orders outside the UK authorised before 12pm Monday - Friday will be despatched the same day.

Goods will not be despatched or delivered on bank/public holidays.

Please note that delivery guarantees do not apply during adverse or dangerous weather conditions, or other factors beyond our control.

UK DELIVERY DETAILS

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All delivery methods require a signature.
We offer the following delivery services for your convenience:

ROYAL MAIL - Standard Delivery

Delivery Charge: £1.95 (FREE for orders over £75)
Delivery Time: 2-3 days from despatch, including Saturdays
Maximum Weight: 5Kg
Maximum Order Value: £99.99

Your order will be despatched by Royal Mail Tracked and is fully tracked from despatch to delivery. Please note that goods are not despatched on a Saturday. Not available on orders of £100 or more (as these qualify for FREE Named Day delivery).

ROYAL MAIL - Next Day / Named Day Delivery

Delivery Charge: From £5.50 (pre 1pm service FREE for orders over £100)
Services: Pre 1pm delivery, pre 9am delivery
Delivery Time: Next Working Day - Your order will be despatched the day prior to your specified delivery date by Royal Mail Special Delivery, which is a guaranteed next day delivery service

Your order is guaranteed to be delivered on the day you select, before the time indicated. We will refund your delivery charge in the unlikely event that your goods do not arrive on time.

The charge for delivery is determined by the weight of your parcel and the service chosen, please refer to the table below. This charge is confirmed both in your basket and before you complete your payment.

*Please note that this service is not available to all areas - please visit the following link to the Royal Mail web site for details of exemptions to this service: Royal Mail Special Delivery 1pm, Royal Mail Special Delivery 9am

INTERLINK EXPRESS - Next Day / Named Day Delivery

1 HOUR DELIVERY SLOT - We will send you your 1 hour delivery slot on the morning of delivery. Please be sure to supply a valid email address and mobile phone number during checkout or within your account.

You will be able to respond to this message to reschedule delivery for a different day.

Delivery Charge: From £3.99 (pre 6pm service FREE for orders over £100)
Services: Pre 6pm delivery, pre 12 midday delivery, pre 9:30am delivery
Delivery Time: Next Working Day - Your order will be despatched the day prior to your specified delivery date

Your order is guaranteed to be delivered on the day you select, before the time indicated. We will refund your delivery charge in the unlikely event that your goods do not arrive on time.

The charge for delivery is determined by the service chosen, please refer to the table below. This charge is confirmed both in your basket and before you complete your payment.

*Offshore Addreses
Please note that these options do not apply to offshore addresses. You will receive the following service:
Next Day: Isle of Wight, Channel Islands, Northern Ireland
Two Days: Scottish Highlands, Scottish Islands, Isles of Scilly (St Mary's only - 3 days elsewhere) , Isle Of Man

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

EUROPEAN DELIVERY DETAILS

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Our standard European service is Royal Mail International Signed For Airmail (or Airsure where available), and costs from £3.80. You should receive your order within 2-6 working days from the date of despatch. Unfortunately we are not able to guarantee a specific delivery date.

The charge for this service is determined by the weight of your parcel. This charge is confirmed both in your basket and before you make your payment.

All deliveries require a signature upon receipt.

INTERNATIONAL DELIVERY DETAILS

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Our standard International service is Royal Mail International Signed For (or Airsure where available), and costs from £4.00. You should receive your order within 3-7 working days from the date of despatch. Unfortunately we are not able to guarantee a specific delivery date.

The charge for this service is determined by the weight of your parcel. This charge is confirmed both in your basket and before you make your payment.

All deliveries require a signature upon receipt.

WHAT IF AN ITEM I ORDER IS OUT OF STOCK

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The website stock levels are live and always up to date.

In the unlikely event that an order is placed for an item that is no longer in stock you will be notified by email and are entitled to a full refund. We will make every effort to find you a suitable alternative at this stage, should you wish, or proceed with a refund upon your instruction.

RETURNS INFORMATION

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RETURNS ADDRESS

RETURN OF GOODS POLICY

We aim process your return within 1 working day of it arriving on our premises.

All returns for a refund must be organised within 14 days of placing your order.

All returns for an exchange must be organised within 28 days of placing your order.

Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.

If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference.

You will be required to organise, and pay for the return of goods to Escape Menswear.

Goods purchased at our retail stores cannot be returned to our online store, and vice-versa.

Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.

You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. You remain responsible for arranging and paying for the return of goods to Escape Menswear. If you are not liable for postage costs then we will refund the amount paid to return the item(s) to us to the original card used to place your order and you will not be charged postage fees for an exchange.

RETURNS PROCEDURE

1. Verify that your return meets the criteria in the Return of Goods Policy above.
2. If you require an exchange for a different size or different product, please check online that the size you require is available.
   If the size you need is not available, you may wish to select an alternative from our range.
   If there is a difference in price, we will not need to contact you for payment providing your written authorisation is given.
3. Return the item(s) to the relevant address above. This address is also on your invoice.
   

   Please return your invoice (or a copy of it) with brief written instructions for refund or exhange. If you do not have your invoice, please include the following details:

   • Your full name, address and postode
   • Your order reference (if known)
   • Contact telephone number
4. Once the returned goods have been recieved, checked and verified, your account will be credited, or exchange completed as necessary. 

For your safety it is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post

FAULTY GOODS

If goods are returned due to being faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by Escape Menswear, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).

REFUNDS

All refunds will be made only to the original card used for the purchase. Please allow up to 14 days for the refund to credit your account.

CANCELLATION RIGHTS

You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods.